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Return Policy

The Fresh Grower is unable to cancel or change orders already in process with our courier, en route or delivered. Same-day orders are processed immediately, and cannot be changed. Orders made for a future date can be cancelled up to 24 hours prior to delivery via the website. Gift basket orders cannot be cancelled within 48 hours of delivery. Cancellation of order past the stated time above, if delivery has not been attempted, will induce penalty cost of 50% of the order total for processing and cancellation; Canceling of an order where delivery has been attempted unsuccessfully will incur a penalty cost of 50% of the order total for processing and cancellation plus delivery fee. Orders that have been delivered cannot be canceled.

The Fresh Grower accepts no responsibility or liability for any failure or delay on the part of any third party in providing order fulfilment services to you where your order has been properly processed by it;. Where The Fresh Grower is liable to you under these terms and conditions its liability will be limited to providing the relevant order again or to refunding money paid in relation to services not provided; the options offered here to be at the sole discretion of The Fresh Grower.

Where a refund is applicable, the turnaround time from the date of your request for refund to the date you are provided with your refund may take up to 12 weeks. The Fresh Grower will process such proven requests within 14 days. Refunds are paid back to the same card used for the order. The turnaround time for your financial institution can then add up to a further 10 weeks. This is beyond the control of The Fresh Grower.

Quality complaint, no delivery complaint or refund request must be received by The Fresh Grower within 3 days from the final product delivery date using the feedback form here. An investigation will be carried out with each valid complaint and a response communicated as soon as possible. If Proof of Delivery or additional supporting document is required this may take up to 14 days.

What We May Do
We reserve the right to amend your order in consultation with you in the event of a seasonal vegetable stockouts or, in circumstances beyond The Fresh Grower control. You should carefully read all the terms and conditions specific to any product you are ordering before finalising your transaction.

We may use information about you for marketing, internal planning or product development purposes in order to improve the quality of our services. We may use or disclose the personal information which you have provided to us in accordance with our privacy policy. Our actions in handling your personal information are detailed in Your Privacy.